Fly Red Baron Terms & Conditions
Terms & Conditions
All Red Baron flight experiences are subject to passenger maximum height and weight limitations. Please refer to the restrictions section for details before booking your flight.
Experiences may increase after the time of booking. Red Baron vouchers are valid for the value purchased at checkout, excluding any booking or transaction fees. If there is a difference between the voucher amount and the experience amount this must be paid when the voucher is claimed.
Red Baron vouchers are valid for use within three (3) years from the date of purchase. Once a voucher has expired, it has been deemed as forfeited.
Red Baron flight experience bookings and vouchers are not refundable.
Red Baron vouchers and flight experience bookings are fully transferable at an administration fee of $30.
Red Baron flight experience bookings (excluding vouchers) are valid for use within 12 months from the date of purchase. This applies to the possibility that the flight could potentially be rescheduled by the passenger or by Red Baron. Please see the cancellation policy for more information.
Red Baron does its best to honour the requested date and time the customer/passenger has requested however we reserve the right to reschedule your departure time for any reason including weather conditions, aircraft serviceability and pilot availability.
Red Baron reserves the right to cancel and/or reschedule flights for any reason that may affect the safety of the flight. Safety is our number one priority. Weather, aircraft serviceability and pilot availability are factors that may determine if a flight will proceed on the requested date and time
If the weather is deemed unsuitable for flying we will contact you. Poor weather conditions include, but are not limited to; low cloud cover, rain, adverse wind conditions, and forecast temperature exceeding 30 degrees Celsius.
Passengers will not be permitted to fly if they are under the influence of drugs or alcohol.
Advertised flight paths may vary depending on the available Air Traffic Control (ATC) clearances.
Cancellation Policy
Red Baron flight experiences and vouchers are not refundable.
Once a Red Baron voucher or flight experience has expired, it has been deemed as forfeited.
Red Baron vouchers are fully transferable at an administration fee of $30.
If you need to change a reservation, 24 hours’ notice is required prior to the scheduled flight time.
If a passenger fails to honour a flight booking by not showing up for the scheduled flight time, a 50% rebooking fee will apply. The flight will only be rebooked once the rebooking fee has been paid. No refunds on flight experiences or vouchers will be given in this instance.
If a passenger cancels a flight within 24 hours of your scheduled flight time, a 50% rebooking fee will apply. The flight will only be rebooked once the rebooking fee has been paid. No refunds on flight experiences will be given in this instance.
If you are ill on the day of the flight, please call us as soon as possible. Under certain circumstances, if a doctor’s certificate is supplied, we may be able to reschedule your flight and waive the rebooking fee.
If the weather is not suitable for your flight, we will call the primary contact person to reschedule the flight time.
If a flight is cancelled due to intoxication of drugs or alcohol, the flight experience is immediately forfeited.
Flight Restrictions
All Red Baron aircraft are subject to maximum height and weight limits. To fly in the Extra plane height must not exceed 190cm (6’4′′) and weight must not exceed 110kg (242lbs). To fly in the open cockpit Pitts Special bi-plane passengers height must not exceed 190cm (6’4′′) and weight must not exceed 90kg (198lbs).
Passengers must be in good physical health. If you have a physical disability, please let us know in advance so we can ensure we have the facilities you will require to access the aircraft and enjoy your flight.
Passengers under the age of 18 must-have explicit parental consent.
Passengers are not permitted to carry anything with them on the flight; loose objects dropped into the aircraft may jam the flight controls.
Passengers will not be permitted to fly if they are under the influence of drugs or alcohol. This assessment is made at the pilot’s discretion and is not open for discussion. The pilot’s word is final.
Afterpay
Flights purchased using Afterpay must be purchased with a specific date in mind. This will be asked online, over the phone and during in store checkout. We will contact you with the closest departure we have available to your requested date/dates.
Red Baron Afterpay bookings are valid for use within 12 months from the date of purchase. This applies for the possibility that the flight could potentially be rescheduled due to weather or by Red Baron. Please see the cancellation policy in these terms for more information.